Frequently Asked Questions
Welcome to Aurora Dodge, a proud member of the Go Auto family.
At Aurora Dodge, we’re committed to helping drivers across Hay River and surrounding communities with all their automotive needs. Whether you’re shopping for a Ram truck, exploring Jeep SUVs, financing your next vehicle, or booking service, our team is here to make the process straightforward and transparent.
Below are answers to frequently asked questions, including dealership-specific details and general Go Auto services, so you can get the information you need with confidence.
About Aurora Dodge
Where is Aurora Dodge located?
Aurora Dodge is located in Hay River, Northwest Territories, proudly serving customers throughout Hay River and surrounding northern communities. 340 Old Airport Rd, Yellowknife, NT.
What are your hours of operation?
Our Sales, Service, and Parts departments operate on specific schedules throughout the week. Please visit our website or contact us directly at (867)-873-4222 for the most up-to-date hours.
Do I need an appointment to visit?
Appointments are not required to visit the dealership. However, we recommend scheduling ahead for sales consultations or service appointments to ensure prompt attention.
Sales: (867)-873-4222
Service: (867)-322-0696
Parts: (867)-322-0696
What brands does Aurora Dodge sell?
We offer new Dodge, Ram, Jeep, and Chrysler vehicles, along with a selection of quality pre-owned cars, trucks, and SUVs.
Do you serve customers outside Hay River?
Yes. We regularly assist customers from across the Northwest Territories and nearby communities.
Buying a Vehicle
What types of vehicles does Aurora Dodge sell?
We carry a full lineup of Dodge, Ram, Jeep, and Chrysler vehicles, including Ram 1500 and heavy-duty trucks, Jeep SUVs, Dodge performance vehicles, and family-focused Chrysler models. We also offer a range of used vehicles.
How do I book a test drive?
Test drives are always encouraged so you can feel confident in your decision. On our vehicle inventory page, click the vehicle you are interested in and select the “book a test drive” button.
Can I complete my purchase online?
Many steps, including browsing inventory, submitting a trade-in request, and applying for financing, can be completed online. Our team will guide you through the remaining steps in-store or virtually.
Can I reserve a vehicle?
Yes. If you find a vehicle you’re interested in, contact our team to discuss reserving it while you finalize your purchase details.
Can I transfer a vehicle from another Go Auto dealership?
In many cases, yes. Through the Go Auto network, vehicles may be transferred between participating dealerships if available.
Financing and Trade-Ins
Does Aurora Dodge offer vehicle financing?
Yes, financing is available for vehicle. Visit our Finance page to determine how you can get approved.
To learn more about financing a vehicle take a read through Financing a Car 101: Interest Rates, Down Payments & Monthly Costs | Go Auto
Can I get pre-approved for auto financing online?
Absolutely. Our online finance calculator helps you get pre-approved from home and helps speed up the in-store process
Can I choose my payment frequency with vehicle financing?
Yes, you will be able to choose weekly, bi-weekly, or monthly payments depending on your preference. Learn more about financing a vehicle on our website. Auto Financing Explained | Aurora Dodge
Can I sell my vehicle to Aurora Dodge without buying a new one?
Yes. We may purchase vehicles outright, even if you’re not buying another vehicle at the same time.
Service & Maintenance
How do I book a service appointment?
Service can be booked online or by phone. We recommend booking in advance to secure your preferred date and time. Our online service booking tool makes it easy to choose your location, service, and appointment time.
Do you service vehicles not purchased at Aurora Dodge?
Yes. Our technicians service Dodge, Ram, Jeep, and Chrysler vehicles regardless of where they were originally purchased.
Do you service diesel engines?
Yes. We service Ram diesel engines and heavy-duty trucks.
Do you use genuine OEM parts?
Yes. We use manufacturer-approved parts designed specifically for your vehicle to help maintain performance and reliability.
Do you offer winter vehicle services?
Yes. We provide seasonal maintenance services to help prepare your vehicle for northern driving conditions, including battery checks, tire services, and cold-weather inspections.
Do you perform multi-point inspections?
Yes. We offer comprehensive inspections to help ensure your vehicle remains in optimal condition.
About Go Auto
What is Go Auto?
Go Auto is one of Canada’s largest automotive dealer groups with locations across multiple provinces and thousands of vehicles available online and in-store.
Can I shop inventory across all Go Auto dealerships?
Yes. You can Browse Inventory from across the network and request vehicle transfers between locations when available.
Is there a Go Auto app I can use?
Yes! Download the Go Auto App to start earning Go Card rewards today. Book service appointments with ease, view your entire service history with video and photos, pay for your service and more!
Through the Go Auto App you can earn exclusive rewards like:
10% savings on parts and service invoices every time your vehicle is serviced.
Get 5% of what you pay back in Rewards.
Get $500 on your Go Card when you refer family and friends to buy a new vehicle.
Is Go Auto a Canadian company?
Yes, Go Auto is a Canadian Company, with it's first dealership being founded in Edmonton, Alberta. Learn more about us!
What are the benefits of using Go Auto?
Go Auto offers a simple, trusted car-buying experience backed by one of Canada’s largest dealership networks. Enjoy access to a wide selection of vehicles, competitive pricing, inspected inventory, flexible financing, and ongoing support after your purchase, all in one place.
Customer Support & Contact
Who do I contact for help?
Our team at Aurora Dodge is available to assist with sales, service, financing, and parts inquiries. You can contact us by phone, email, or live chat through our website.
Sales: (867)-873-4222
Service: (867)-322-0696
Parts: (867)-322-0696
Is there live support if I have questions online?
Yes. Our website offers live chat support to assist while you browse inventory or explore financing options.
Still Have Questions?
Our team at Aurora Dodge is here to help. Whether you’re shopping for a Ram truck, exploring Jeep SUVs, or booking service.
Contact us today to speak with a member of our team or book your appointment online.